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Hair.com & L'Oréal Professionnel Affiliate Program FAQs

Find answers to your questions about our new Affiliate Program

Will I earn 20% commission on only L'Oréal Professionnel purchases that my customers make on Hair.com?
You’ll earn 20% commission on their entire purchase as long as the client uses your unique Hair.com affiliate link.

How can I track how much I’m earning?
Commission and payout information is available on your Rakuten dashboard.

My Rakuten dashboard says I can only earn 7% commission, but your website says I can earn 20% commission. Which is correct?
Search and add Hair.com to your Rakuten account. Once Hair.com approves your information (1-2 business days), then you will start to earn 20% commission.

I am a salon owner. Can my hairdressers participate?
Yes, as long as they have their own SalonCentric or State/RDA account.

How do I use the affiliate link?
You can find ideas to promote your new unique affiliate referral tracking link here.

Is Hair.com a legitimate distributor of professional products?
Hair.com is an approved distributor of professional haircare and styling products like L’Oreal Professionnel.

My client ordered product and had an issue with their shipment. Who should they contact?
Ask them to contact Customer Care via email here or via phone at 1-877-340-8731 (Monday-Friday, 9AM-6PM EST).

Will I earn LEVEL Loyalty points when a client purchases products through Hair.com?
No, you will not earn LEVEL points on Hair.com purchases.

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